OUR HORROR STORIES

This page is dedicated to our personal horror stories selling puppies to what we call "Scarry puppy buyers". It is under construction and we have many stories to tell. Our effort in doing so would be to clear the air, write the truth and to educate current puppy shoppers out there looking to buy a new puppy about "what not to do" or say to a dog breeder when trying to purchase a puppy or after purchasing your new puppy. After all... you are looking for a puppy to buy and you need to find a dog breeder to purchase that puppy. Something hard to find.....dog breeders. Love your dog breeder.... :)

Febuary 2009 Will be forever posted on our website

MORKIE..... VIRAL INFECTION ( NOT CONTAGIOUS ) DUE TO STRESS REFUNDED $480

Vet... Kathi Cowe  508-761-8525                                                         
Central Avenue Veterinary Clinic
455 Central Avenue  
Seekonk, MA. 02771                

Litter of 4 and we have listed the other puppy's buyers

This Customer who's name is Stephanie Desorcy out of Rhode Island purchased a female Morkie from us on January 17th 2009. It was delivered to her home on a Saturday night around 10 pm. We had 18 deliveries this weekend on the east coast. The puppy's name was Shirley. She only weighed 1.5 pounds and was 10 weeks old. She did not eat or drink at her new home that night. She did run around and play and threw up 4 times afterwards. (Its called overstimulation) After their puppy vomited 4 times, these people did not treat this puppy. They just cleaned it up and went back to bed. At 10 am in the morning, this customer called and explained that when Shirley came she seemed fine and she played, ran around and then vomited 4 times, but now she does not want to eat or drink is just laying around. Come to find out that up until now these people have done nothing. 12 hours in her new home these people have not made her drink or eat, and have not eaten or drank for her....(c'mon she weighs 1.5 pounds). This lady did not go and get any Pedialyte or Nutralcal for her puppy until 12-14 hours later. She was suppose to have it when Shirley got there.

Just to get to the point, 5 days later. A $1000 dollar vet bill later. This puppy was diagnosed with a simple viral infection, that most likely came from her long ride and the first stressful 12 hours in her home. This is exactly what the vet said to me over the phone and in her letter to me. If you think I am lying....call the vet and ask ! Her number and name is listed above. But this customer found it necessary to go on-line and say that she bought a puppy from us that had a very deadly and contagious disease called *Distemper* ( A VERY SERIOUS ACCUSATION ) She is a liar.

Mrs. Desorcy did take her puppy to the vet about 12-14 hours after receiving her because she would not eat or drink and had become lethargic. When she returned from the vets office she called me saying that her puppy had to be admitted because of her failure to eat or drink, she was absolutely the rudest, meanest, nastiest, person I have had to speak to in a long time. In her first 2 sentences before I even got to speak... this woman told me I was a puppy mill and that she was an attorney and her family was attorneys and her friends were attorneys and that she has money and I will be sorry. Also that I do not know who I was messing with. After a minute of all the threatening and bulling, then her sister got on the phone and screamed at me and threatened me with all the "My family is a family full of attorneys"....... I hung up. There is no reason for me to be treated like this, so I hung up. I tried to speak and ask questions and try to be helpful.....but why bother, she wasn't listening to anything I had to say. She just simply spoke over me and louder.

Later she called again and reminded me that her husband and brother and just about everybody she knows is an attorney. She also mentioned that she doesn't know what is wrong with her dog yet and she does not care, she is going to run up a vet bill and that I am paying for it..... I hung up. No sense in trying to get a word in or be heard.

The reason why her bill was $1000 because she refused to care for the puppy at all, she just kept taking it to the vets office saying she would not eat or drink by herself. She obviously was too lazy to try to care for her puppy a little herself.  A 1.5 pound puppy is a very special, you have to treat it like a little newborn baby. All puppies eat and drink less when they move from one home to another. You cant just sit back and do nothing. Let it vomit and do nothing. I have spoke to her vet 3 times, she was upset to hear that Mrs. Desorcy had went on-line and lied about something as serious as Distemper. She (the vet) reassured me that the puppy had a simple viral infection that was most likely caused from stress and her long car ride and that there was nothing that we could have done to prevent it. The vet assured me that she never told Mrs. Desorcy that the puppy had Distemper and does not know why she is lying. The vet asked if I received her letter, I let her know that I had received it and that it does say a simple (not contagious, not deadly) viral infection. It wasn't just the viral infection that made her so ill, it was the long car ride, and the first night in her new home. Plus the lack of care.

I do not understand why Mrs. Desorcy treated us this way except to say that maybe this is type of person she is. A bully. I would say that if you are a breeder do not sell her a puppy. She is a bully and a liar.

We refunded her the $480 she paid for her puppy, but we really wish she did not have the puppy at all. We wish that we could get Shirley back. We wish we had never sold her the puppy at all. Its hard knowing someone has your precious puppy and that they treated you like shit ! Everytime that puppy kisses her face and loves her daughter and kisses away some tears and gives that family love....they got that precious loving puppy from us.

Now I will list the other 3 people that purchased Shirley's siblings. These other 3 siblings rode with Shirley in the same crate and was all delivered the same weekend. If you like and they are aware of it...call them. They will tell you that there was nothing wrong with their pups at all. Also that their pups did not eat or drink well the first 2 days but "they" did something about it. They gave their pups some Nutracal and One man cooked some hamburger and eggs for his puppy. One customer said that their puppy played so hard the first day it was there, it vomited twice, and they treated the puppy by giving it some sugar water ( too keep its sugar high cause it had vomited all its fluids up ). These are caring people and understanding too of what they bought and how to care for it properly its first 72 hours in its new home.

1. Sheila was the puppy's name.  Slawoner Zukowski is the buyer....his number is...551-206-3816 or 973-594-0737. He lives in New Jersey.

2. Sugar was the puppy's name.  Adrianna Eckert is the buyer...her number is 814-366-0147. She lives In Altoona Pa.

3. Sampson was the puppies name.   Mary and Alyssa Andreauis is the buyer...her number is 609-377-5198 or 609-402-7706 they live in New Jersey.

All of these buyers will confirm that their dog DID NOT have a very contagoius and deadly disease called Distemper.

Our main issue with this situation is that lies were told and our names were slandered unfairly and I might add revengefully. Yes they bought a puppy that ended up being ill, but it was not Distemper. Yes, they needed a refund, which they got promptly. I just want to say that the lack of care for the puppy made the puppy's illness worse. The lack of care... being that only the young daughter read over the website and they did nothing for the puppy after it vomited and they also did not make their 1 pound puppy eat and drink properly that first 12 hours.  I think we have plenty of information on our website for puppy buyers to be prepared and ready for such small pups. All they have to do is read, understand, agree and do it !

The fact that the daughter was the only one that read over our website and not the mother...taught us a lesson. Now when young folks over 18 who still live at home with their parents call and buy a puppy we make damn sure that the parent has read over the website also !  In the past we would speak with the parents and make sure they are aware of everything going on but now we make the parent/home owner is the one that signs up for a puppy and reads over the website also, even if the person that is calling is 24 years old and still residing at home.

A letter from Toni the delivery driver.    When I dropped off Shirley at the Desorcy Home. Stephanie Desorcy was kinda unfriendly towards me. Usually people are so happy to see me. But this lady in my opinion was snide, snotty and was very stand-offish towards me. I felt uncomfortable in her home. I drove across 3 states to deliver her puppy to her and she did not even say thank you. When I showed the papers to her that she needed to read over about Toy Breeds and eating and drinking, she didn't read it over at all. I only charged her $100 and shipping would have cost her about $350. We don't ship , I'm just saying my service was unappreciated. While in the Desorcy home, she handed the puppy off to her daughter right away. Who argued with another woman present ( I think her aunt) about who was going to hold the puppy first. Shirley ate and drank 5-6 times before she arrived at her new home. She was on the road for 18 hours.

A letter from Tina ( the vet tech that cared for her puppy during its trip )Shirley ate 5-6 times before arriving at her new home. She sat up front with me for a while. She was loving and very socialized. Although scarred of the big trucks that drove by. She showed no signs of stress while with me. When Toni came out of the Desorcy home she mentioned that the woman was very unfriendly and that the daughter was already arguing over who was holding the puppy. Personally I think that the puppy went into a stressfull environment with people that know very little about a Toy Breed Puppy. If the puppy developed a viral infection from the ride and from its environmental change...Its not the breeders fault. They didn't do this on purpose and did not know of it. This could have happened to anybody and any puppy. I believe one thing Diana forgot to mention, the vet said in her letter that its common.

 A letter from the breeder. Personally I would have not refunded all of her purchase price. I am not completely responsible. If you agree to buy such a small little puppy breed you should understand the up and downs. Specially Yorkie and Yorkie mixes. (If you chose to ship or deliver instead of picking up, thats on her). Yorkies are very sensitive to any type of stress or change. I am sure if you do some research that you will find that Yorkies and other very small Toy breed puppies are different then large breed puppies. They require a different type of personal care and concern. The refund was made in full because of Diana. It was her decision. This is why I do not like to sell directly to the public because when your 69 years old, no one wants to hear what Diana had to hear that day over the phone. I breed about 6-7 litters a year of Yorkies and Yorkie mixes and its a lot of hard work and I am upset that this lady has my puppy. I am not a puppy mill, just a dog lover. We all are. Thank you, Minerva

We regret selling Stephanie Desorcy a puppy. We regret having to write this. But all in all, we have to. We agreed to list our refunds and the info that goes along with it. Whether its terrible or not. So here it is and there you have it ! I am not at all certain as to whether we list our refunds to just be honest or to allow other people to see "how... not to be".  People throw around the word Puppy mill alot.  It would be a terrible thing if dog breeders refused to breed their dogs for anyone because of the negativity that so many people spread around. So many many people tell us on a daily basis that they are having a hard time finding the puppy they are looking for at a reasonable price...so many !

We do want to mention that Ms. Desorcy did call the SPCA on and of course as usual, the complaint was unfounded and prove to be nothing but her harassing us. But we do want to point out that the SPCA is for neglect and abuse. We did not neglect or abuse any puppy or dog. So we don't know what she got out of calling. Except wasting the Spca's money and time, something they do not have alot of. I wonder if she donated the money back for wasting their time and funds purposely. I did.

MAY 2009....

SCHNOODLE - REFUND DENIED ! EXTORTION IS ILLEGAL !!

Just in case this ever happens again. We should print this.

Heres a question for ya....? If we take you the wrong puppy on accident. Lets say we take the brother schnoodle instead of the female sister Schnoodle and they are identical in every way. In fact the customer didn't even notice. So we do this on accident and we are quick to give out 15 sorries when the customer calls. Then we admit that we have done this about 7 other times over a period of 6 years and that sometimes we just screw up !  But obviously not alot.  7 times 6 years, not bad !

Then... we tell you that we will pick him back up and return with the female and we are so very sorry. No expense to you, of course. But wait.... you say no, no, I love him. I want to keep him. Its fine ~ I love him ~. Ok ! ok ~

Then you mention that you have to take back all that pink stuff you bought. We ask if you saved your receipt and you say yes !!!  We say....yeah !! So the customer keeps the dog, doesn't want us to bring the correct one, cause she loves this one sooo much. We say... Ok`~~

Well how about..... two hours later you call back and say you want us to give you $100 back of the $200 you paid for the Schnoodle or you are going to smear our name all over the place and tell everyone not to buy a dog from us.

Is that Extortion ? 

Dee's response was a long silence and Then Dee said... %!gjd)s(&^%gdicf()@i!nhd&*!)_)_()(&%#!#$%^*!*(!*(*&%^#$!!. Click !

Just to set the record straight....

 We will list all our screw-ups...

We took three people the wrong dog. It was always the sibling and they were all identical in everyway. None of them let us pick the pups back up, they all said no, they were happy.

We took two people the correct dog, the same pup in the picture but it was the wrong sex. Another words.... the wrong sex was written next to the picture. Again they both would not let us pick the pups back up, they decided to keep the pups they got.

The other pups we are counting as *our mistake* are two pups. Correct pups, Correct everything. But the puppy was sold twice. One puppy and two customers !!! That doesn't work !!  So at the last minute, whoever had called last about the puppy was explained the mishap and they didn't get the puppy.

In 2010 February we took two people the wrong puppies. They got switched. One lady kept hers and wouldn't give it back to us so we could make the correction and the other customer had her puppy picked back up by us.

Not bad for 7 years...