Contact Info

PLEASE...YOU ARE CALLING OUR HOMES,  NOT A PET STORE. 

If you leave us a message, we will return your call promptly.  Phone stalkers are not welcomed. Our families, dogs and puppies come before calls and sales.  Like most other families, we are closed and our operator does not answer on holidays she has off .....  Super bowl Sunday, Easter, Leek day (in April), Steelers game times, Mothers day, Fathers day, July 4th, Thanksgiving, week of Dec. 20th-25th Christmas week. We pretty much answer, check messages and return all phone calls all other days of the year.

1-888-502-0444  TOLL FREE

Phone hours are seven days a week 10am-8pm only !!

 ASK FOR DEE   10am -8pm  ONLY !

Number of calls answered since we opened in January 2003.... 154,720.... Thats One Hundred and Fifty Four Thousand, Seven Hundred and Twenty phone calls. Wow !! Thast a whole lotta conversations about dogs :)                

WORST TIME TO CALL.... Fridays between 5pm and 8pm (its confirmation time for delivery customers)

Our telephone hours.... are from 10am-8pm only 7 days a week, please be respectful and call during phone hours.

When leaving a message..... Please leave one message with your return phone numbers. Please repeat your telephone number twice and be sure to leave your entire phone number. Speaking slowly and clearly is helpful. We don't need long messages it interferes with other folks being able to leave a message.

Us returning phone calls.....take between 10 minutes and 12 hours, business hours. If you arent leaving a message you may never speak with us.

If you are calling about a particular puppy... leave the puppy's name. If one or more person's are calling about the same puppy, we do call back in order of when your message was left to be fair. We get about 25-50 messages a day.

If you leave a message about "upcoming puppies".... Your call will not be returned. Puppies must have a picture and a name to be discussed.

Previous customers or a new puppy owner..... needing help with a puppy they just got are called back first before anyone else. Please state that you are a previous customer or that you just got a puppy and need help.

We will not return a phone call.... to anyone that telephone stalks us ( hangs up and calls back over and over again and or hangs up and calls back from other phone numbers repeatedly). We do have caller id and we do return all messages left. When we are phone stalked by certain individuals, it definately interferes with other folks messages and phone calls. We do not appreciate it and will ignore you if you create problems for other callers that are following the rules and being patient and polite.

If you left a message and did not get a return phone call within 12 business hours, please call back....

your message and phone number you left could have been interrupted by a phone stalker~

or you could have spoke your phone number too quickly and only offered it once ( a common occurrence) and we could not understand you~

or we may have returned your call and you did not answer in which case we would have left a message~ or you left a number that had a full mailbox or no message machine for us to leave a message.

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